EXPERIENCE

Alight Solutions | Chicago, IL

Product Design Lead, June 2022 – Present
Senior UX/Product Designer, April 2019 – May 2022 
UX/Product Designer, September 2018 – April 2019

• Build cross-functional collaboration: Shift organizational mindset from client-centric to user-centric, and lead design team and drive product design strategy by implementing design thinking workshops with Product, User Research, and Engineering teams. Lead retro sessions and implement learnings for future projects. Promote design system adoption through role in Governance Council. 

• Evangelize UX design: Get stakeholder buy-in through strong design POV and storytelling. Led 8-week Innovation Agent rotational programs to socialize design thinking outside of the design team. Create foundational user personas to streamline design decisions across all Alight products.

• Grow design team culture: Establish a standard design process to ensure consistent end-to-end design approach and efficiency. Foster collaboration, creativity and transparency through bi-weekly design show-and-tells. Mentor direct reports by providing coaching and guiding their career development.

Achievements
Designed a wellbeing-centric portal experience with a reach of 30 million employees by driving the overall UX strategy and vision through collaboration with product managers and engineers, and by leading a team of 6 designers (first major project resulting from collaboration between design and product teams)

Gamut (Grainger Startup) | Chicago, IL

User Experience Researcher, February 2018 – September 2018

• Champion UX research: Created a central repository for UX design needs to build transparency between teams. Established template for UX research deliverables to be shared to merchandisers and stakeholders. Conducted UX research training sessions for merchandisers so they are empowered to conduct their own research. Leveraged research insights to propose actionable recommendations. Collaborated with UX designers, product managers, and marketing teams on user pain points and design improvements.

• Lead user research strategy: Led usability testing process, from recruitment and test moderation to analysis and report sharing. Analyzed SessionCam recordings to gather insights around pain points and strengths in customer’s purchasing journey. Used Google Analytics to supplement SessionCam research around page performance, filter usage, data presentation, and onsite search.

Achievements
Forged working relationship between UX and merchandising teams by accepting new UX role and presenting data-driven recommendations for merchandisers across 36 product categories

Merchandiser, August 2016 – February 2018

• Information architecture: Developed product organization strategy that provided an intuitive browse and selection experience. Created clear, concise product data presentations based on user and product research.

• Cross-functional collaboration: Coordinated with copy, CGI, and search teams to create informational and visual assets. Collaborated with Product Information team to surface product data needs and ensure data accuracy.

• Competitive analysis: Researched industry competitors around presentation and assortment to discover areas of opportunity for merchandising strategy. Interviewed users to gather feedback on competitor sites’ experiences.

Achievements
Created merchandising strategy for Storage, Visual Communication, and Office Supplies categories by conducting competitor and user research, resulting in improved product data for 36K skus and $465K in revenue within 1 year.